Ofertas de empleo de positio marketing online s l

Join a Global Professional Services Leader as a Customer Support Specialist

This is your opportunity to work for a global professional services company with over 700,000 employees, serving clients in more than 120 countries. As a pioneer in consulting, technology, and outsourcing, this organisation empowers its team members to innovate with purpose and excel in their careers. The journey here offers unparalleled growth, impact, and fulfilment within a company that drives change and delivers transformational solutions to leading organisations.

Position: Customer Support Specialist (Social Media)
Location: Portugal
Employment Type: Full-time

Mission of the Role

Provide exceptional multi-channel support, helping business customers maximise the value of social media advertising solutions while resolving issues with professionalism and efficiency.

Key Responsibilities

Multi-Channel Support: Assist customers through live chat, email, and phone to ensure seamless support.
Advocate for Success: Demonstrate the value of multi-channel advertising solutions while maintaining high customer satisfaction ratings.
? Tool and Product Support: Help clients optimise their experience with advertising tools and products.
Problem Solving: Identify trends, address challenges, and resolve issues for multiple business customers.
? Client Advocacy: Exceed expectations and advocate for the organisation by consistently delivering outstanding service.

Candidate Profile

Fluent in Greek and proficient in English (mandatory).
Experience with online advertising, social media products, and longtail segment services is highly desirable.
Knowledge of web domains and shopping platforms is a plus.
Exceptional Communication Skills: Strong email writing, grammar, and customer interaction capabilities.
Education: Completion of compulsory education is required.

Requirements

? Valid work permit for Portugal (mandatory).
? Interest in marketing, social media, or data analytics.
? Ability to think critically, adapt quickly, and learn continuously in a fast-paced environment.
? Professional customer service mindset with a passion for enhancing client experiences.
? Proven problem-solving, multitasking, and attention-to-detail skills.

Why Join?

Work for one of the world’s most innovative and successful companies.
Be part of a dynamic, supportive, and fast-paced global team.
Develop your skills and grow in a company that leads in consulting and technology.

Are you ready to make an impact? Apply now and join a team that empowers you to innovate and excel!

#CustomerSupport #SocialMedia #PortugalJobs #GlobalCareers

Who we are...

AWWG is the global fashion group that integrates the brands Pepe Jeans London, Hackett, and Façonnable, and is the licensed distributor for Tommy Hilfiger, Calvin Klein, Donna Karan, DKNY and Karl Lagerfeld in Spain and Portugal.

The project!

As a Digital Planning Specialist your main goal will be to enhance the customer shopping experience and maximize online sales.

What will the role entail?

• Sell out Management: Conducting weekly analysis by sales channel to ensure optimal inventory levels by forecasting demand, manage stock levels and promotions
• Replenishment: Based on demand forecasting for each digital sales channel, execute a planning strategy by category and drop
• Performance Analysis: Monitoring sales performance and product returns to assess the success of seasonal products and inform future buying strategies.
• Collaboration: Working closely with merchandising and central stock planning, marketing, and product development teams to ensure that purchased products are effectively promoted and align with the overall brand strategy.

What we offer in exchange!

• Great international working environment.
• Corporate Offices in Madrid with canteen and parking available.
• Home office depending on the position.
• Flexible working hours.
• Flexible benefits.
• Discount on the brands of the Group.

• Experience of 4+ years in Digital Content marketing related positions
• Advanced English level

You will be hired by an agency, but to work for a single client, dedicating 100% of your time to their offices, a renowned multinational in the healthcare sector.

Develop and execute a detailed online content strategy, in line with the company's marketing objectives and the Integrated Customer Business Plan.
* Ensure the development of content that fosters engagement and supports the marketing strategy, with focus in online educational activities for Health Care Professionals and patients.
* Supervise and coordinate the creation of various content types, such as eCME programs, webcasts/webinars, web pages, blog posts, videos and infographics.
* Stay updated with emerging content formats to stay competitive, and proactively recommend innovation opportunities.
* Align with the Channels& Automation / Business teams to develop and implement strategies for distributing content across various channels, including social media, email and other platforms.
* Create and oversee editorial calendars to ensure a consistent flow of content.
* Make sure produced content is based on the SEO best practices to enhance visibility and search engine rankings.
* Use analytics tools to measure content performance and recommend ideas and best practices for improvement.
* Create regular reports on content performance and communicate insights. Manage external vendors (local and international) contracted to provide educational services
* Make sure that all content complies with legal, regulatory and ethical standards, including medical, copyright and privacy regulations

You will usually work remotely on Mondays and Fridays, with a half-day schedule on Fridays.

The offices are located on Castellana

Yu will be fully dedicated to a multinational healthcare company.

In collaboration we are working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Danish-speaking Digital Marketing Consultant for their Barcelona office.

As a Digital Marketing Consultant your role is to identify and apply the appropriate advertising solutions through an active collaboration with Danish companies and Digital Marketing & Online Advertising Agency Partners. You would work with a wide variety of advertisers, and deliver the optimal digital advertising solution for each customer.

Full time position (39h per week, Monday to Friday)

Permanent Contract.

Location: Barcelona, hybrid.

DUTIES AND RESPONSIBILITIES:

• Implement creative ways to improve our client companies and agency relationships, by tailoring and sharing performance-enhancing suggestions, and upsell or promoting other Google products
• Provide strategic advice and help businesses and agencies get the best ROI on their clients’ advertising investment by working closely with them in a consultative role
• Consistently deliver against assigned quota, while prioritizing and delivering outstanding customer sales experience
• Communicate with the customers proactively, via phone, video conference, and email.

REQUIREMENTS:

• BA/BS degree and/or equivalent practical experience
• Excellent level of Danish (C2)
• Ability to speak and write English fluently and idiomatically
• +1 Years of experience in digital marketing, preferably building and optimising PPC Campaigns
• Minimum 0-1 Years of experience in Sales
• Knowledge of Google products such as Ads, AdSense or YouTube
• A team player with leadership and high communication skills
• Strong presentation, analytical and problem-solving skills
• Passionate about Marketing, Technology, and online Advertising, with a desire to learn and develop.

BENEFITS:

• A permanent presence of coaches who will facilitate your personal and professional development
  
• Established career path to grow within the project
• Continuous training and certifications within Google products
• Bi-weekly, monthly or quarterly contests
• Employment with the world’s largest provider of contact center services
• Excellent work environment, great colleagues, social arrangements and personal development
• Dynamic business casual environment with colleagues of all ages gathered in a highly motivated team
• Relocation support
• Private health insurance
• And many others!

• We offer a 10-month project at a leading Tech company
• Experience selling to clients in the enterprise cybersecurity or IT field.

Our client is one of the Big Five companies in the American information technology industry that specialises in Internet-related services and products, which include online advertising technologies, a search engine, cloud computing, software, and hardware.

You work within one or more teams to support sales strategy implementation, opportunity sizing, pitching and deployment of solutions to customers.

You demonstrate full working knowledge of supported industry or vertical, and an understanding of cloud's product and technology developments.

As part of digital sales, you focus on higher velocity & transactional sales cycles in all business segments, bringing the company's portfolio into companies around the world. Handling customers and stakeholder relationships with ease, you drive business directly over the phone/video call, from the office and indirectly via re-seller partners, ensuring that customers receive high quality customer experience.

In addition to having a passion for sales, you also possess analytical, organisational and creativity skills that allow you to prioritise high value customers and drive new business growth opportunities at scale.

You deliver full pieces from the team's strategic plan for accounts, such as identifying customer needs, catalysing customer actions, campaign or product implementation, optimisation and troubleshooting, product adoption and expansion, and core account hygiene, with minimal assistance. Achieve revenue objectives expected for the team.

Identify and recommend creative ways to improve on troubleshooting defined problems via selection of better methods/tools. Address commonly escalated issues or triage when required. Easily drive identification of customer needs and translate their objectives into the right upsell solutions that can help clients meet KPIs.

Identify key stakeholders internally to build network and contribute to cross-team collaborations. Develop relationships with customers, acting as a point of contact for customers/agencies.

Knowledge & Skills

• Ability to convert and/or uncover open-ended real world problems within the business context into trackable metrics or a structured analytical/statistical framework, as well as the ability to generate business-related insights from data analysis in a way that is meaningful to the stakeholders.
• Ability to analyze information, draw conclusions, generate alternatives and solutions, and evaluate outcomes. This includes the ability to use data to add value to business planning and strategies. Proactively identify impactful business opportunities and/or gaps in systems and workflows. Develop a plan of action and influence / drive team for large business outcomes.
• Knowledge of Google Cloud and associated market / industry trends and buyer personas.
• Ability to build trusting, collaborative relationships and rapport internally and externally and is seen as a trusted advisor. This includes being approachable, engaged, authentic, and relating well to people regardless of personality or background.
• Ability to identify and establish links between the customers objectives and business objectives. This includes choosing the most appropriate or creative solution based on the identified needs and providing a clear benefit(s) of each solution pitched. Ability to compel and/or produce effects on the actions, behaviors, opinions of others without positional authority.
• Ability to ask the right questions based on customer business objectives and point of views, to unlock opportunities and to align company, partner, and end-user goals.
• Ability to use knowledge of the customer's buying cycle and competitors offerings to position and drive the business to the next level.
• Ability to establish or adapt sales/partnership strategies by integrating and applying ones understanding of the customer, competitive intelligence, external trends, and data from lagging/leading metrics. This includes knowledge and application of basic sales/partnership concepts and techniques (e.g., discovery, qualifying individuals, relationship mapping, objection handling, upselling, closing, outreach).

Responsibilities:

• Drive product conversion, upsell, adoption and customer satisfaction over the phone with customers. Work hands-on with Google Cloud products to demonstrate integrations in customer environments.
• Work with reseller partners to generate additional demand and execute sales cycles through partner channels.
• Identify opportunities for cross-sell of other company products.
• Prepare and deliver product messaging in an effort to highlight Google Cloud value proposition using value and solution selling techniques. Develop slide presentations, exec briefings, product demonstrations, white papers, and other key documents.
• Liaise with marketing and product teams to improve the overall experience. Work hand-in-hand with Field Sales, Engineering, Customer Success, TAM, SE,SMB and Sales/Business Development functions to explore opportunities from a technical perspective, and collaboratively qualify opportunities.
• Make recommendations on integration strategies, enterprise architectures, platforms, and application infrastructure required to successfully implement a complete solution providing best practice advice to customers to optimise Google Cloud effectiveness.
• Leverage customer feedback to drive improvements to the content shared with the customers.

We offer a 10-month contract based in Malaga or Madrid, and a competitive salary + a sales bonus plan (paid quarterly).

The work will be in hybrid format: 2 days off-site and 3 days on-site.

About Us

At RavenPack, we are at the forefront of developing the next generation of generative AI tools for the finance industry and beyond. With 20 years of experience as a leading big data analytics provider for financial services, we empower our clients—including some of the world's most successful hedge funds, banks, and asset managers—to enhance returns, reduce risk, and increase efficiency by integrating public information into their models and workflows. Building on this expertise, we are now launching a new suite of GenAI and SaaS services, designed specifically for financial professionals.

Only candidates with EU legal working status will be considered.

About the Role

RavenPack is hiring a Head of Product Management for building an eCommerce Marketplace experience on Bigdata.com. The marketplace is a store for buying and subscribing to datasets and is a fundamental part of our Bigdata strategy. This role requires experience both in building eCommerce marketplaces or stores, creating diverse content sets, and generating revenue. In this strategic role, you will have exposure to the business and leadership team, will be responsible for high-impact decisions and growth initiatives that are encouraged to drive material change for the company.

Your primary initiative will be to build a data store/shop experience that allows our customers to find and purchase content sets which improve their experience on our platform. You will also be responsible for integrating new content sets from external providers, working with a team of experts to have this ingested into the platform and made available on the store. The role will initially be very hands-on and requires deep knowledge of working with data and online shopping. You will be given lots of freedom to run with this project, and will eventually be expected to build a team. You will also be expected to source new data products that can be further integrated and enhance the overall experience.

You will work across the firm to sync the teams responsible for building and integrating the new system into a larger productivity platform. Your responsibilities will include research and validation, specification of new features, ensuring the timely delivery of various projects and reporting progress to key stakeholders. You will report directly to the Director of Product and will interact with multiple departments on a daily basis including operations, engineering, ML, QA, design teams, and internal stakeholders.

What you Need to Succeed

• Technical Skill: 5+ in Product Management for online stores or marketplaces

• Strategic Business Partner: A business partner to the Technology leadership team, Development Engineers, Design, Brand and Product organizations

• Industry Experience: 7+ years of experience in retail, eCommerce, or financial services

• Customer Exposure: Experience interacting with influential customers including the CEO and CTO.

• BA or BS in Computer Science or equivalent experience. MBA a plus

• A proven history of launching digital stores with a key sense of good design practices

• Familiar with and know the importance of defining and impacting KPI’s

• Experience working in a culture of experimentation, learning, and innovation to seek user needs

• Keen business acumen, experience with increasing user interaction and demand

• Strong motivation with the ability to be self-sufficient

• Ability to work with third-party content providers to source new data

• Hands-on experience in software development and data analysis technologies

• Experience working with and reporting to senior management

• Strong working knowledge of Agile methodologies including Scrum

• Strong analytical, planning and organizational skills with the ability to manage competing demands

• Comfort with quickly changing priorities and a high level of adaptability and flexibility

• Ability to clearly document findings and summarize discussions

• Excellent organizational and follow-up skills

• Excellent written and verbal communication skills

• Position will require travel, ~5x per year

The ability to communicate effectively in English both in writing and verbally is a must. Knowledge of Spanish is not a business requirement.

Your Responsibilities

• Apply vision, strategy, and thought leadership for our Data Store

• Lead a cross functional team to design and build a Store experience for the core data platform

• Driving the overall strategy and execution to ensure the data store’s success

• Oversee the end-to-end store operations, including product listing, pricing, promotions, and customer experience.

• Partner with corporate strategy and legal teams to license new content.

• Collaborate with content creators, data providers, and internal teams to onboard content into RavenPack’s data pipelines, ensuring a diverse and high-quality product offering.

• Analyze market trends, customer feedback, and sales data to optimize store performance and identify growth opportunities.

• Ensure the platform is user-friendly, secure, and scalable, working closely with technology teams to drive continuous improvement.

• Partner with a marketing team to develop and execute strategies that drive traffic, increase conversion rates, and enhance the overall customer journey.

• Monitor financial performance, including budgeting, forecasting, and reporting on key product performance metrics.

• Providing support to the Project Management team by effectively creating and managing the product backlog

• Creating documents that describe scope, specifications, mockups, and reports for analysis

• Researching and advising stakeholders with trends in the competitive landscape

• Preparing presentations for management on product improvements and performance including achievements, optimizations, and roadblocks

What's in it for you?

• Work in the center of Madrid, a cosmopolitan city and the center of cultural activity in Spain.

• Growth Opportunity: Join a team building AI that truly matters, contributing to making Gen-AI useful for finance and business research in a rapidly growing company with 180+ team members across offices in Marbella and New York.

• You will have ownership of projects working in a collaborative environment where we will value your contribution.

• You will wor

• International Company
• Company recognized

They create cutting-edge fastening and assembly systems for the machines and products that keep the world moving.

To develop and execute marketing & communication plan in short and long term aligned with Marketing & Communication team.You will have to execute Online & Offline strategies, by organizing fairs, creating physical ads and developing SEO & SEM strategies, reporting directly to the BU Manager & Sales manager. During your week workload you will be constantly analyzing and developing market research from different countries. You will have contact with sales team in Canada, Mexico, France, The Netherlands or Japan, and you will work together with them in order to develop new and exiting strategies adapted to different markets.Actively work with the R+D & patents team in order to define new products and its positionings.

Offers a high level of responsibility and independency with a corresponding salary. You will be part of a growing international organization.
Attractive and competitive group benefits programs.

• International Company
• Company recognized

They create cutting-edge fastening and assembly systems for the machines and products that keep the world moving.

To develop and execute marketing & communication plan in short and long term aligned with Marketing & Communication team.You will have to execute Online & Offline strategies, by organizing fairs, creating physical ads and developing SEO & SEM strategies, reporting directly to the BU Manager & Sales manager. During your week workload you will be constantly analyzing and developing market research from different countries. You will have contact with sales team in Canada, Mexico, France, The Netherlands or Japan, and you will work together with them in order to develop new and exiting strategies adapted to different markets.Actively work with the R+D & patents team in order to define new products and its positionings.

Offers a high level of responsibility and independency with a corresponding salary. You will be part of a growing international organization.
Attractive and competitive group benefits programs.